As a fan of Masterpiece Theater, I regularly see the Ralph Lauren story-telling ads about the ethos of his design. I’ve enjoyed some Ralph Lauren casual wear and not too long ago found a set of high thread count sheets in a beautiful celadon green and bought them.
I was surprised to see that they were made in Bahrain and required only cold water washing. Nevertheless, they were invitingly soft with a luxurious sheen and I enjoyed them. That is until one day when I was making the bed and the fitted sheet ripped right down the middle–shredded as if it were an heirloom from my grandmother’s linen closet.
I was annoyed but busy so consigned the sheet to the “to do” pile in my laundry room. Finally one day, I looked up Ralph Lauren online, connected by email with customer service and the agent offered no guarantees but suggested I send in the sheet for inspection. I felt partly self righteous and partly silly paying $7 to send back the ripped sheet.
Until today, when I received in the mail a priority envelope from High Point, North Carolina; it shook with a clicketty-clack sound. I said to my husband, “hmmm, I haven’t ordered anything.” Well, I opened the envelope and lo and behold there was an elegant navy blue box labeled Ralph Lauren with a ribbon around it and a classy, very generous gift certificate. I am incredibly impressed at how Ralph Lauren stands behind its brand. So they deserve a bit of Kudos in this blog post.